Shipping policy

Shipping Policy

Last updated: May 2026

Thank you for shopping with Sphinx365.com. We specialize in premium automotive protection films and are committed to delivering your order safely and efficiently, wherever you are in the world.

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📦 Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been dispatched.

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🚚 Shipping Rates & Estimated Delivery Times

Please note: Delivery times are estimates and may vary due to customs processing, carrier delays, or remote locations. International shipments may take longer during peak seasons.

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🎁 Free Shipping

We occasionally offer free shipping promotions. If you have received a free shipping discount code, enter it at checkout to have your shipping fee waived. Discount codes are subject to their stated terms and expiry dates.

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📍 Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier's website. Please allow 24–48 hours after dispatch for tracking information to become active.

If you have not received your tracking information within 3 business days of your order confirmation, please contact us at your store's support email.

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🌍 Customs, Duties & Import Taxes

For international orders (outside the UAE), please be aware of the following:

• Import duties, taxes, and customs fees are the sole responsibility of the customer and are not included in our shipping charges.
• These fees are determined by your country's customs authority and vary by destination.
• Sphinx365.com is not responsible for delays caused by customs clearance processes.
• We are required by law to accurately declare the value and contents of all shipments on customs documentation. We are unable to mark orders as "gifts" or under-declare values.

We recommend checking with your local customs office for applicable fees before placing your order.

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📦 Packaging & Product Care

Our automotive protection films are carefully packaged to prevent damage during transit. Films are rolled or flat-packed with protective materials to maintain their integrity. If your order arrives damaged, please photograph the packaging and product immediately and contact us within 48 hours of delivery.

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❌ Shipping Restrictions

We currently ship to most countries worldwide. However, we may be unable to ship to certain destinations due to carrier restrictions or international trade regulations. If your country is not supported at checkout, please contact us and we will do our best to assist you.

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📬 Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please:

1. Check your tracking information for updates.
2. Contact your local post office or customs office.
3. Reach out to us if the issue remains unresolved — we're happy to help investigate.

We are not responsible for delays caused by customs, natural events, or carrier disruptions beyond our control.

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📧 Contact Us

For any shipping-related questions, please contact our support team through the contact page on our website. We aim to respond within 1–2 business days.